Exchange Policy

At Jeans and Shirt, we strive to ensure your complete satisfaction with your purchase. If you're not entirely satisfied, we offer a hassle-free exchange policy.

Conditions for Exchange

To be eligible for an exchange, items must be:

- Unwashed

- Unused

- Unaltered

- Packed with original tags attached

- Accompanied by the original invoice

Exchange Process

You can exchange items at any Jeans and Shirt outlet within 10 days of purchase. Exchanges are subject to immediate stock availability.

Online Exchange Procedure

For online exchanges, please WhatsApp the following information to 0329 3017733:

1. Name: __________

2. Order number: ___________

3. New required product: ___________

4. Old product: _________________

5. Reason for exchange: _________

Please attach a mobile video of the old product with tags attached, uncut, and in its original condition.

We aim to make the exchange process as smooth as possible. If you have any questions or concerns, feel free to reach out to us.

- Customer is responsible for courier charges (both sending and receiving) for online exchanges.

Refund Policy

At Jeans and Shirt, we stand behind the quality of our products and strive to ensure your complete satisfaction. As one of the few brands in Pakistan that offers a 100% cash refund for both in-store and online purchases, we're committed to making returns and refunds as smooth as possible.

Refund Process

To be eligible for a refund, you must request it within 10 days of your original purchase date. To initiate a refund, please follow these steps:

1. Before sending the parcel back, please reach out to us on our customer support number 03293017733. Let us know the reason for the refund and when we can expect the parcel back.

2. Return the product to our address: Jeans and Shirt, 22km Main Ferozepur Road, Gajjumatta, near Hush Puppy factory, Lahore.

3. Ensure the product is in its original condition, with all tags attached and in its original packaging.

4. Provide the original invoice or proof of purchase.

Refund Timeline

Once we receive and inspect the returned product, we'll process your refund within 10 working days. The refund will be credited to the bank account provided by you.

Refund Conditions

- Refunds will only be processed for products that are in their original condition and with all original tags and packaging intact.

- Refunds will not be processed for products that have been worn, altered, or